Privacy Policy - TC MAU GROUP

Introduction

This Privacy (“Policy”) applies to the securing and processing of personal data by TC MAU GROUP Technology Private Limited operating the website TC MAU GROUP.com (hereinafter “TC MAU GROUP”) in connection with personal data provided by any person (“User”) who has purchased or intends to purchase or inquiries about any product(s) or service(s) made by TC MAU GROUP through any of TC MAU GROUP’s interface channels including website, mobile site and mobile app (collectively referred herein as “Sales Channels”).

For the purpose of Privacy Policy:

References in this policy to “you” or “your” are references to ‘User’
References to “we”, “us” or “our” are references to ‘TC MAU GROUP’
When you take part in surveys or provide us with feedback
References to “website” mean a reference to ‘website(s)’, ‘mobile site(s)’ and mobile app(s)

Purpose of This Policy

We respect your need to understand how and why information is being collected, used, disclosed, transferred, and stored. Thus, we have developed this Policy to familiarize you with our practices. This policy sets out the way in which we process your information when you use our Website or other digital platforms in accordance with applicable data protection laws. It is important that you read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your personal data. This policy supplements the other notices and is not intended to override them.

Defining Controller of Personal Data

A “Controller” is a person or organization who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. This notice is issued on behalf of TC MAU GROUP as controller. Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller. As the circumstances warrant, TC MAU GROUP may be Controller or Processor of your personal data.

Type of Personal Data We Collect

Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).

You may be asked for personal data anytime you are in contact with TC MAU GROUP directly or indirectly through a third party.

We collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.

We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We collect, use, store, and transfer different kinds of personal data about you. We have grouped together the following categories of personal data to explain how this type of information is used by us:

The following terms are used throughout this Notice:

Contact Data: including your residential address, work address, email address, and telephone numbers;
Identity Data: including your first name, last name, username or similar identifier, title;
Website User Data: Usernames, passwords, and other security-related information used by you in relation to our services;
Transaction Data: Transactional history about your e-commerce activities, buying behavior. Information pertaining to any other traveler(s) for whom you made a booking through your registered TC MAU GROUP account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
Marketing and Communications Data: including your marketing and communication preferences. We also track when you receive and read marketing communications from us, which information we use to improve our marketing services, provide you with more relevant information and improve the quality of our marketing materials. Additional information about the personal data we process in connection with marketing is included with the marketing communications we send you;
Public Domain or Third Party Data: Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information;
Profile Data: including information collected progressively when you visit our site including your referral website, pages you visit, actions you take, patterns of page visits and information from forms you fill in;
Technical Data: includes information collected when you access our website, mobile site or mobile app your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you are using;
Usage Data: information about how you use our Website.
Any other Personal Data: If you request TC MAU GROUP to provide visa-related services, then copies of your passport, bank statements, originals of the filled-in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application. If you request TC MAU GROUP to provide foreign exchange (forex) related services then passport copies, A2 form, air tickets or travel authentication document to verify confirmed travel or any other documents required to process your Forex transaction.

Modes of Collecting Personal Data

The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances:

Direct Interaction

When you make an enquiry or quotation request or make a reservation or purchase from our ‘Website’ or through our customer service team - by email(s), letter(s), fax, on the phone or in physical store.
When you register with us, subscribe to our newsletter, enter in lucky draws/competitions/surveys/feedback, send us queries or register for promotions.
When you engage with us in any online or offline event, promotions, page hosted by us on a third party platform or location.

Through Cookies and Other Technologies

We receive Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please check our cookie policy for further details of the information collected.

Third Parties or Publicly Available Sources

We receive Technical Data from analytics providers such as Google.

Grounds for Processing of Data

Performance of a contract: where we need to perform a contract which we are about to enter into or have entered into with you as a party or to take steps at your request before entering into such a contract;
Legal or regulatory obligation: where we need to comply with a legal or regulatory obligation that we are subject to;
Legitimate interests: where necessary for our interests provided that your fundamental rights do not override such interests. This can mean, for instance, that it is in our interest to monitor how you are using our Website or client portals to ensure that the security of our Website or client portals or systems is maintained. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests;
Consent: We rely on consent as a legal basis for processing your personal data in relation to sending direct marketing communications to you via email or text message.

We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

USE OF PERSONAL DATA

We will only process (i.e. use) your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:

While you make a booking:

We may use your Personal Information available with us to ease your booking process. This information may include all the data provided by you earlier i.e. contact data. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

Keep you informed of the transaction status
Send booking confirmations either via SMS or WhatsApp or any other messaging service
Send any updates or changes to your booking(s) allow our customer service to contact you, if necessary
Confirm your reservations with respective service providers
Customize the content of our website, mobile site and mobile app
Request for reviews of products or services or any other improvements
Send verification message(s) or email(s)
Validate/authenticate your account and to prevent any misuse or abuse
Contact you on your birthday/anniversary to offer a special gift or offer
Send you important notices and communications regarding our products and services availed or changes to the terms and conditions and/or policies
Send information about products and services offered by TC MAU GROUP and its affiliates
Send you payment reminders and/or travel vouchers
Newsletters to keep you updated on the travel sector. In the event that you don’t wish to receive such intimation, you may unsubscribe this facility in the email message you receive

Sharing Your Personal Data

We may share your personal data with third parties for reasons cited below but not limited to:

Where it is necessary to process your booking, enquiry or participation.
To fulfill the service offering and/or to make booking, reservation, blocking and any such activity initiated by user.
We may share personal data with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

We may use your personal information for:

Marketing Promotions, Research, and other programs
As a registered user, you will receive our latest product and service announcements, offers, promotions and event updates. If you wish to unsubscribe, you can choose to do so.
We may also use the personal data to improve our product offering, develop and deliver products, services, content and advertising.
Personal data may also be used internally for research, analysis and auditing.

Promotions and Referral Programs

TC MAU GROUP may from time to time launch promotions to give its Users an opportunity to win great travel and travel related prizes. During such activity, the personal information collected by us may include contact information and survey questions. We will use such information to notify contest winners and survey information to develop promotions and product improvements.

TC MAU GROUP may launch travel referral or reward programs from time to time by way of which users would win travel related rewards or other rewards. We may use your personal information to enroll you in the rewards program. Depending on the reward program, each time you win a reward, TC MAU GROUP may share your personal information with a third party that will be responsible from fulfilling the reward to you. You may however choose to opt out of such reward program if you choose to do so. Here too while rewarding any user, we at times may verify information of customers on selective basis for various purposes such as fraud protection or any other purpose.

Collection and Use of Non-Personal Data

Non-personal data is data which can never be used to identify an individual. We may collect information regarding customer activities on our various portals. This aggregated information is used in research, analysis, to improve and monitor products, and for various promotional schemes. It may be shared in aggregated, non-personal form with third parties to enhance customer experience, products offering or services.

Cookies and Other Technologies

We use cookies and other technologies to enhance your experience when you use our Website. To that effect, we have developed a cookie policy to familiarize you with our practices. You can access the cookie policy for more details.

Links

For your convenience, our Website provides links to other sites. When you click on one of these links, you are leaving our Website and entering another site. We are not responsible for such third-party sites. You should carefully review the privacy statements of any other sites you visit, because those privacy statements will apply to your visit to such other sites.

With Whom Your Personal Data is Shared

Group Companies: In the interests of improving personalization and service efficiency, we may share your personal information with our affiliate or associate entities under controlled and secure circumstances.
Service Providers and Suppliers: We may share your information with service providers like airlines, hotels, bus services, cab rentals, etc., for fulfilling bookings. These service providers are not authorized to use your information for other purposes.
Third Party Vendors and Business Partners: We may share your personal information with corporate affiliates or business partners to offer better products or services.

Disclosure of Information

We may disclose your personal data in certain situations, such as:

To comply with legal obligations or governmental requests.
To our professional advisers, including lawyers and accountants.
To service providers who assist us with information technology and system administration.

User-Generated Content

TC MAU GROUP allows users to post reviews, blog articles, ratings, and general feedback. These posts may be visible on our website and other platforms. By posting content, you consent to TC MAU GROUP using your content in any manner, including reproduction and distribution, without any compensation or liability.

Permissions Required for Using Our Mobile Applications

Android Permissions:

Location: To provide nearby branch details.
SMS: To send OTP and booking details.
Phone: To call customer contact centers directly.
Contacts: To share holiday packages with friends.
Photo/Media/Files: To save images and documents locally for better app performance.

iOS Permissions:

Notifications: To send exclusive deals and updates.

Information Protection and Security

We implement appropriate technical and organizational measures to protect your data, including encryption and security procedures to prevent unauthorized access. We ensure that any third parties processing your data follow the same level of protection.

Data Retention

We will only retain your personal data as long as necessary to fulfill the purposes we collected it for. This includes meeting legal, regulatory, accounting, and reporting requirements. Data may be retained for longer periods in cases such as preventing fraud or responding to legal claims.

Changes to the Policy

We reserve the right to update or change this Policy at any time. We will notify you of any substantial updates via email or a prominent notice on our Website. Please review the policy periodically. Your continued use of our Website after modifications will signify your acceptance of the changes.

YOUR RIGHTS

Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule, or regulation relating to the processing of your personal data.

Details of your rights under General Data Protection Regulation (GDPR):

Right to be informed about how personal data is used – You have a right to be informed about how we will use and share your personal data. This explanation will be provided to you in a concise, transparent, intelligible, and easily accessible format and will be written in clear and plain language.
Right to access personal data – You have a right to obtain confirmation of whether we are processing your personal data, access to your personal data, and information regarding how your personal data is being used by us.
Right to have inaccurate personal data rectified – You have a right to have any inaccurate or incomplete personal data rectified. If we have disclosed the relevant personal data to any third parties, we will take reasonable steps to inform those third parties of the rectification where possible.
Right to have personal data erased in certain circumstances – You have a right to request that certain personal data held by us is erased. This is also known as the right to be forgotten. This is not a blanket right to require all personal data to be deleted. We will consider each request carefully in accordance with the requirements of any laws relating to the processing of your personal data.
Right to restrict processing of personal data in certain circumstances – You have a right to block the processing of your personal data in certain circumstances. This right arises if you are disputing the accuracy of personal data, if you have raised an objection to processing, if processing of personal data is unlawful and you oppose erasure and request restriction instead, or if the personal data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim.
Right to data portability – In certain circumstances, you can request to receive a copy of your personal data in a commonly used electronic format. This right only applies to personal data that you have provided to us (for example by completing a form or providing information through a Website). Information about you which has been gathered by monitoring your behavior will also be subject to the right to data portability. The right to data portability only applies if the processing is based on your consent or if the personal data must be processed for the performance of a contract and the processing is carried out by automated means (i.e. electronically).
Right to object to processing of personal data in certain circumstances, including where personal data is used for marketing purposes – You have a right to object to processing being carried out by us if (a) we are processing personal data based on legitimate interests or for the performance of a task in the public interest (including profiling), (b) if we are using personal data for direct marketing purposes, or (c) if information is being processed for scientific or historical research or statistical purposes. You will be informed that you have a right to object at the point of data collection and the right to object will be explicitly brought to your attention and be presented clearly and separately from any other information.
Right not to be subject to automated decisions where the decision produces a legal effect or a similarly significant effect – You have a right not to be subject to a decision which is based on automated processing where the decision will produce a legal effect or a similarly significant effect on you.

You may exercise any of the above-mentioned rights by sending a request to legal@tcmaugroup.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Additionally, in case you have any questions, comments, or concerns about this Policy, you may contact legal@tcmaugroup.com.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than one calendar month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Facebook

This is to inform you that after taking your consent, TC MAU GROUP will be only fetching and using basic account details from your Facebook profile such as your name, email id, gender, and profile picture. We are using this information solely for the purpose of sign-up and log-in on TC MAU GROUP. None of your activity linked to Facebook will be accessed by TC MAU GROUP.

Removing Facebook Account Details

If you wish to remove this data from our system, just drop us an email from your registered email id to support@tcmaugroup.com and your data will be deleted within 72 hours. You will receive a confirmation email from our end post deletion.

Kindly note: TC MAU GROUP will be deleting your user profile along with all your booking details. This data cannot be restored later. Hence, please ensure that you have secured all the important data before deleting your profile.

Thanks,
Team TC MAU GROUP