Cancellation and Refund Policy

How to Cancel

Visa bookings may be cancelled by calling our Toll Free Number 78918-28918. If you have applied for multiple visas or visas for multiple persons, please identify the relevant visa to be cancelled. This cancellation will be confirmed offline, and the refund would be credited back to the account used for booking after deduction of applicable cancellation charges.

Cancellations & Refunds

All cancellation charges are levied on a per visa, per person basis.

• If you cancel your visa within 24 hours from making the visa booking, the following cancellation charges will be deducted:
• Rs. 2500 (Inc. GST) per visa for online Visa (if not processed already)
• Rs. 5000 (Inc. GST) per visa for Visa

No Refund in the following cases:

• After 24 hours of booking your visa.
• If you cancel your Visa Application after our agent has visited you for verification of documents.
• If you cancel your Visa Application after your documents/passport have been submitted to the relevant embassy.

Rescheduling & Extra Visits for Document Checking and Collection

Customers get one (1) free rescheduling for our agent to visit you for physical verification and collection of documents. For any subsequent rescheduling, a nominal charge of Rs. 250 (Inc. GST) per visa shall be applicable.

Our agents will check with you regarding the preparedness of all documents prior to their visit for physical verification of documents. If, after the visit, one or more documents remain to be prepared from your end, and another visit is needed by the agent, an additional charge of Rs. 250 (Inc. GST) will be applicable.

Cancellation and Refund Policy for Appointments at VFS Global and Outsourcing Services

If you have applied for a visa to a country that has outsourced its administrative tasks for visa collection to VFS Global or similar agencies, then the Administration Fee in case of “Rescheduling” or a “No Show” shall be governed by such agency’s own Refund and Cancellation policy.

In case of a “No Show” at the visa collection center on the assigned date and time, TC MAU GROUP will only be responsible for assisting the client to reschedule the visa appointment after the applicant pays the relevant “Rescheduling Fee”.

This “Rescheduling Fee” would vary depending on the country and center from where the customer is submitting their application.

Refunds

Refunds will be processed within 48-72 hours and will be credited to the original mode of payment. The Company reserves the right to temporarily or permanently change some or all of the cancellation and refund policies, with respect to any or all users, at any time without notice.